Q&A

  • MANUFACTURING

Q Where are your garments made?

A The SUE CLOWES clothing line is made and printed in Italy.

 

  • SIZING

Q How do I know what size I need?

A The measurements below are of a SUE CLOWES T-shirt laid flat. Compare these measurements to a shirt of your own that fits you so you will be able to select the correct size.

  • PAYMENT METHODS

Q How do I pay?

A We accept payment by PayPal and by bank transfer. Once your credit card has been authorized by PayPal and stock checked, SUE CLOWES will send your order. Ensure you view delivery details before you place your order. When you have received a confirmation e-mail from us you know that you order has been dispatched.

Q. How much does an item costs in another currency?

A. You can find indicative exchange pricing here: www.xe.com/ucc

 

  • YOUR ORDER

Shortly after you have placed an order with us, an order confirmation email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgement within 3 business days, please contact us info@sueclowes.com

N.B. The website automatically asks the Social Security Number and it is ONLY obligatory to Italian citizens for the purpose of Italian invoices. If you are not an Italian citizen you can skip this field. If you are a company you can put in your VAT number for your invoices. Please do not hesitate to contact us if you need any information.

  • DELIVERY POLICY  

IMPORTANT: The courier needs to have a signature on your behalf to hand over your purchase. If you are not at home during the day please use your work address to guarantee a swift delivery.

Q Does the price quoted beside each garment include delivery?

A Express Delivery for Europe is FREE.

International delivery is 30 euros extra for the purchase of ONE item to USA, Canada and Australia. If you buy TWO items it is 20 euros to USA, Canada and Australia (with this method you and a friend can pal up and split the delivery cost).

But if you buy THREE items, delivery is FREE to USA, Canada and Australia.

You will find  the list of International countries we can deliver to below. Any countries not on the list please email us for Delivery information at info@sueclowes.com

Q To which countries do you deliver?

A In Europe: Italy, Great Britain, Austria, France, Germany, Spain, Denmark, Finland, Ireland, Norway, Sweden, Belgium, Netherlands, Luxembourg.

International countries:  in all the states of U.S.A, Canada and Australia.

Q How long will it take for my order to be dispatched from the time I place my order?

A Express delivery for Europe is 2-4 working days. International delivery is 4-7 days. Orders are processed and delivered Monday to Friday, excluding public holidays. Orders received after 3pm will be processed and shipped the following day.

 

  • RETURNING OR EXCHANGING AN ORDER

SUE CLOWES strives for your complete satisfaction with our products. In the unlikely event that you are unhappy with your purchase, you are entitled to return the item within 14 days of delivery. Your money will only be reimbursed if the items returned are in a fully resalable condition, which means in the original packaging and have not been worn, altered or washed. Please retain proof of posting as we will not be responsible for any items that fail to reach us. Postage or other return costs will be the customer’s responsibility. If you would like order another size or print proceed as your first purchase.

Q Will I have to pay for the return delivery of item?

A Yes, postage for the return of the item is the customer’s responsibility.

Please send items to the following address:
Marta Melani, Via Maremmana II tratto n.27, 50053 Empoli, Firenze, Italy.

 

NEED ASSISTANCE? info@sueclowes.com

If you email us, please include a telephone number for us to reach you.

Or skype to: sue.clowes.clothing from 9am until 6pm.